Consumers report increasing satisfaction with news Web sites in the latest installment of the American Customer Satisfaction Index, a quarterly survey that measures consumer sentiment. Click to see the results…
Consumers report increasing satisfaction with news Web sites in the latest installment of the American Customer Satisfaction Index, a quarterly survey that measures consumer sentiment. News sites’ overall score rose 1.4% to 74 (out of 100). MSNBC.com, CNN.com and ABCNews.com all registered improvement. NYTimes.com was the only site surveyed to register a drop in satisfaction levels, falling to 70.
Results
| Q2 2002 | Q2 2003 | % Change | |
| News & Information | 73 | 74 | 1.4% |
| All Others | 73 | 75 | 2.7% |
| MSNBC.Com | 73 | 74 | 1.4% |
| ABCNews.Com | 74 | 74 | 0% |
| CNN.Com | 72 | 72 | 0% |
| USAToday.Com | 71 | 72 | 1.4% |
| NYTimes.Com | 71 | 70 | -1.4% |
