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Increasing satisfaction with news Web sites

Consumers report increasing satisfaction with news Web sites in the latest installment of the American Customer Satisfaction Index, a quarterly survey that measures consumer sentiment. News sites' overall score rose 1.4% to 74 (out of 100). MSNBC.com, CNN.com and ABCNews.com all registered improvement. NYTimes.com was the only site surveyed to register a drop in satisfaction levels, falling to 70.

Results

Q2 2002 Q2 2003 % Change
News & Information 73 74 1.4%
All Others 73  75 2.7%
MSNBC.Com 73  74 1.4%
ABCNews.Com 74 74  0%
CNN.Com  72 72 0%
USAToday.Com 71  72 1.4%
NYTimes.Com 71 70 -1.4%

Aug 25, 2003 | E-MAIL | SAVE | PRINT | PERMALINK | DISCUSS(0)



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